Ask us anything. Seriously.
No chatbots, no “submit a ticket and wait three days”. Send a message and a person who actually works on Sling will reply — beginner questions very much included.
Prefer email?
Write to [email protected]. It lands in the same inbox as the form, with fewer fields.
Service status
All calm- Dashboard & deploys — normal
- Hosting & SSL — normal
- Backups & storage — normal
- Support inbox — normal
Updated five minutes ago. Incidents get a plain-English note here.
How fast, honestly?
Weekday mornings: usually under two hours. Evenings and weekends: next morning. A site being down jumps the queue — say “site down” in the subject and we’ll grab it first.
You’ll never be made to feel silly for asking.
We’d rather answer a “basic” question than fix a broken site. If something in the dashboard doesn’t make sense, that’s a design problem on our end — and we genuinely want to hear about it.
Do I need to know Linux or the command line?
Nope. That's rather the point. Everything on Sling has a button, a form or a checklist. If you ever get stuck, paste what you're seeing into a support message and a person will reply in plain English — screenshots and all.
What counts as a “website”?
One project with its own domain or subdomain. Your blog on example.com is one site. A staging copy of it doesn't count. Neither does a parked domain that just redirects somewhere else.
Can I use a domain I already own?
Yes. Type it in during setup and we'll show you exactly which DNS records to add, with a copy button next to each one. If your registrar is being mysterious, we'll look at it with you.
What happens after the 14-day trial?
You pick a plan, or you don't. Nothing gets charged automatically, no card is needed to start, and we keep your site running for 7 days after the trial so you don't lose anything while deciding.